Comments on: butter LONDON - Revolutionary nail care

by: Wendy

Sun, 15 Jun 2008 19:39:38 +0000

I had the same experience as Lee. The basecoat and polish NEVER DRIED!!!! My Butter London products are going back.

by: Lee

Wed, 28 May 2008 16:02:15 +0000

I loved the vibe and the store –SO, I bought the base and top coat and a color—flew home and on the night of a big event I manicured my nails and waited–HOURS–my base coat never dried. My nails were tacky for hours, touching the nail base left FINGERPRINTS. I couldn’t believe it, so last night I tried again. I just put on the base coat (the gal sold it as a light colorless nail polish when I didn’t want the whole ball of wax manicure) Sure enough–I put it on at 8:00 pm and at 10:30 it was still tacky. I could have stuck feathers on my nails and they would have stayed on as if glued. Is this just my experience? What is WRONG??? I can’t use the polish and it wasn’t cheap by any means…….Denver.

by: Rachel

Mon, 19 May 2008 14:53:49 +0000

I loved this place! It was clean and pretty and 10 bucks for a manicure is amazing. I especially liked the fact that I didn’t have to deal with asking them not to cut my cuticles, I just picked the option that didn’t include that service. My only complaint is that I went with some friends and butter London didn;t have enough manicurists for all of us. If you want to go with a group butter london might not be the place, but for a quick mani-pedi it’s perfect!!!

by: Get rid of your toxic polish - Seattle Chic

Fri, 18 Apr 2008 19:01:34 +0000

[…] Did you know that nail polish is made with some pretty gross toxins? Formaldehyde, Toluene and DBP are the big 3, which is why most nail salons all have that same gross smell. From April 15-May 15, butterLONDON is letting you bring in 3 bottles of polish with one (or more) of the 3 chemicals and you’ll get a bottle of their “3-free” lacquer for free. I must say that they’re lacquer is probably the best I’ve ever used so it would be worth the trip in there. As I wrote before they give fantastic manicures, too! […]

by: amanda

Tue, 01 Apr 2008 02:49:54 +0000

I had the best manicure experience at the Westlake Center location last week.
I’m kind of a shy person, so often the chatty salon atmosphere stresses me out, but the man who did my nails was warm and friendly without high fructose corn syrup.
My nails look mahhvelous!

by: cindy

Sun, 09 Mar 2008 18:22:02 +0000

they totally ruined my nails,6 weeks later they are still peeling and chipping. If you value your nails,stay away

by: J.P.

Tue, 05 Feb 2008 14:12:56 +0000

I’d like to update my posting below … Upon receiving my complaint email, the Director of Operations for Butter London promptly replied with a firm and sincere apology for my experience. She indicated that the incident had been addressed with the store’s staff. In her words, “It is our highest priority to provide our clients with an exceptional shopping and nail care experience and in this instance we certainly failed to do so. What you experienced is very unusual and we have taken steps to ensure that this does not happen again.” Since I took the opportunity to post my bad experience I think it’s only fair to follow up with the good and let any readers know that the company is attentive and quick to address any issues that arise.

by: J.P.

Sun, 03 Feb 2008 04:12:33 +0000

I recently had a nightmarish encounter at the Butter London location at the Seattle airport. I had never been in Butter before and went in to check it out. I would have loved to have had time for a manicure, but figured I could at least do some browsing before my flight. The staff was maybe a little overly clingy for my taste, but after listening patiently to the initial sales spiel I was able to explore the product selection on my own. Unfortunately, I realized my flight would be boarding soon and I needed to leave quickly. Imagine my surprise, then, when I came out of the ladies room moments later to find the store manager waiting in the concourse to accuse me of shoplifting. I was initially too stunned to know what to say, but when she insisted one of her staffers had seen me take something I voluntarily emptied out every pocket of my purse and computer bag to show her they were mistaken. I went from being simply offended to downright upset to close to tears, all shortly before having to get on a plane for a five and a half hour flight back home. The greatest disappointment was that I never received an apology, even after turning all my belongings inside out in the middle of the airport. The manager just kept repeating that her employee was sure she had seen me shoplift (which, by this point, it was clearly obvious I hadn’t). She at least had the decency to look a little embarrassed over the whole episode, but that’s nothing compared to how I was made to feel. When I went to the company’s website to send them the details of my harassment at the hands of their overzealous staff I discovered they are planning to open a location near my home, so it’s too bad my initial excitement over the nail-salon-at-the-airport concept was turned to total disenchantment in less than 15 minutes time. If the employees could have kept to doing nails and left the airport security to the trained professionals at the TSA I’m sure the shop would have been a welcome pit stop during my frequent business travels, but there’s no way I’ll ever be persuaded to give them any business now.